• Developed internal communications branding for the National Taxpayer Advocate (NTA) and processes to handle email responses to her messages
  
  
• Authored six messages for the NTA, including blogs and all-staff emails
  
  
• Edited five major external publications, including the Congressionally-mandated Annual Report to Congress
  
  
• Conducted an audit of the TAS website and presented findings to senior management with recommended efficiency improvements, resulting in 10 hours of saved work per month
  
  
• Audited and conceived communications plans for 10 projects, including creation of a press kit and an employee recognition program
  
  
• Reimagined three employee recognition programs by redesigning processes, rewriting automated letters and enhancing three user guides, saving six hours of work a month
  
  
• Created a new metrics program, enabling a strategy that saw 8% growth month-over-month in readership
  
  
• Analyzed metrics for web and blog posts for both English and Spanish versions of the site, using the data to drive a 5% increase in users
  
  
• Pitched stories to media figures from Federal News Network to the AP, resulting in a 10% increase in Annual Report to Congress coverage
  
  
• Reimagined three employee recognition programs by redesigning processes, rewriting automated letters and enhancing three user guides, saving six hours of work a month

• Led a 12 member editorial board team as editor-in-chief of the monthly newsletter TXO in the Know to deliver a monthly newsletter highlighting updates around TXO including staffing changes and other important information
  
  
• Ghostwrote an all-employee email for the Commissioner of the Internal Revenue Service
  
  
• Mentored and led other public affairs specialists, providing advice on how to best navigate both personalities and processes within TXO and the wider IRS
  
  
• Authored and edited public facing documents, including a speaker request form, a divorce and taxes checklist and a multilingual request form
  
  
• Overhauled multiple processes, including the TXO in the Know newsletter, along with approval processes with management and main IRS
  
  
• Co-authored a webinar on Plain Language delivered to over 70 people within TXO
  
  
• Created a metrics program to analyze and identify opportunities for newsletter improvements, resulting in a 28% increase in readership
  
  
• Captured notes from monthly tax practitioner meetings and disseminated them to a 20 person working group, resulting in five new projects being created in TXO

• Client: CGI Federal
  
  
• Built an internal communications network for 7,000 employees across the United States, rebuilding it from the ground up and reimagining entire strategic internal communications processes
  
  
• Managed, planned, and edited a weekly newsletter with at least ten original stories per week
  
  
• Updated the SharePoint page with new stories daily and tracked metrics, resulting in an over 80% increase in readership
  
  
• Reimagined email branding templates for each division of CGI Federal, resulting in a more aligned branding style
  
  
• Provided strategic communications advice to four senior leaders on a weekly basis
  
  
• Nurtured relationships with stakeholders at every level, from junior analysts to the president of the company

• Adapted messaging from IT and authored and sent three weekly communications from the Office of Information Technology staff to a 4,000 person internal audience 

• Revised a daily internal newsletter sent to over 4,000 employees across the agency

• Managed three interns and their tasks, including proofing documents they created, mentoring their career development, and working with them to develop their skills

• Updated Office of Information Technology SharePoint site daily, resulting in faster messaging times for alerts and advisories

• Created four new events a week on SEC.gov to alert the public to Commission activities

• Maintained and analyzed analytics on the main intranet site using Google Analytics and presented them to senior leadership, resulting in optimizations and improvements to the internal intranet site

• Wrote copy daily for the social media director for multiple platforms including Twitter, Facebook and LinkedIn

• Collaborated with multiple departments across the SEC on messaging dissemination tactics

• Created 50 508 compliant graphics, PowerPoints, Word documents and other visual aids

• Managed ULI Americas branch communications, including writing, editing and distributing press releases, content curation including website content, graphic design processes for social media, and pitching reports to journalists
  
  
• Coached members and staff on how to best interact with the media, including sitting in on interviews and conducting prep work
  
  
• Created workflow efficiencies for reporter inquiries
  
  
• Achieved 90% placement rate for experts and reports in both traditional and digital media, including in the AP, Reuters, Washington Post, and the New York Times, along with international and local/regional outlets
  
  
• Project managed both internal and external monthly newsletters to audiences ranging from 600–45,000 people, with an above industry average open and click-through rate. Generated content, editorial calendar, layout, and supervised others’ work with bi-weekly check-ins
  
  
• Managed outside public relations firm, including quality control checks, biweekly check-ins and strategic placement recommendations
  
  
• Created and owned quarterly media metrics report, analyzing year-over-year outreach efforts, cleaning up data and suggesting strategies to increase coverage
  
  
• Wrote two articles a month for the UrbanLand online and print magazine; also edited others’ work for flow and comprehension
  
  
• Created copy for social media for nearly 200,000 followers across multiple platforms, including Twitter, Facebook and LinkedIn. Managed graphic design process for social media graphics, including creating images using Canva for quick turnaround
  
  
• Increased collaboration between departments by creating and conducting bi-weekly content alignment meeting attended by an average of 20 people to promote knowledge sharing and interdepartmental project management assistance

I've had over 10 years of experience in professional writing positions, with triple that of personal writing, including books, poems and short stories.

I'm well versed in both internal and external communications. My speciality and passion is storytelliing, especially with employees. Bringing out who people are with the written word is something I live for.

I also have experience with media relations, having written for high-level executives in magazines like Fortune and for government appointees.

I have a unique ability to write with impact. I understand how to hook a reader, how to make a story flow, and how to deliver a great kicker that leaves the reader satisfied. 

At every organization I've worked at people have looked to me for leadership and guidance. While I haven't had any formal managerial responsibilities, I have headed multiple teams and led them to achieving high performances in their given projects.